FREQUENTLY ASKED QUESTIONS
At A D I N A M O N E T T E, the satisfaction of our customers is always top priority. Check out some of our frequently asked questions below, and feel free to get in touch if you need additional information about our fashion brand.
WHAT IS YOUR RETURN POLICY?
If you wish to return any part of your order, you have 14 days to get them back to us.
Products must be returned in the condition they were received. Product must not have been worn (trying them on is fine of course!), washed or damaged in any way and all tags must be attached.
For products which do not meet this criteria or have been returned after 14 days, please be aware that your refund may be declined and the product/s will be returned to your delivery address.
All accessories are non-returnable due to hygiene reasons.
* Please note, you will be responsible for paying the postage on your returns. As a small business, we currently cannot offer a free returns service. Please also be aware that we cannot give refunds/exchanges for products which are lost in the post. To ensure your products reach us, please send them via a mail tracking process.
Please email email us at info@adinamonette.com if you wish to return or exchange an item, to keep help waste down!
DO YOU OFFER EXCHANGES?
Yes we offer exchanges! If you wish to exchange any products you also have 14 days and they must meet the criteria below. When it comes to exchanges, we are happy to offer you an exchange for the same product in a new size. If you are wanting a new colour, unfortunately you must return your product and place a new order.
Exchange Criteria
Products must be returned in the condition they were received. Product must not have been worn (trying them on is fine of course!), washed or damaged in way and all tags and ribbons must be attached.
For products which do not meet this criteria or have been returned after 14 days, please be aware that your exchange may be declined and the product/s will be returned to your delivery address.
We do not offer exchanges on any of our accessories due to hygiene reasons.
* Please note, you will be responsible for paying the postage on your exchanges. As a small business, we currently cannot offer a free returns service. Please also be aware that we cannot give exchanges for products which are lost in the post. To ensure your products reach us, please send them via a mail tracking process.
Please email info@adinamonette.com if you wish to exchange an item.
For further information please visit our full returns policy Here
WHAT ARE THE PAYMENT OPTIONS?
Payment is taken by card only currently, whether it be visa, visa debit or a credit card.
Currently we are not set up to take payments via paypal and we do not currently offer buy now pay later via Klarna, but who knows what the future may hold for this!
DO YOU DELIVER OUTSIDE OF THE UK?
Unfortunately we do not currently deliver outside of the UK. This is something we are looking into and once we find a safe, secure and reliable service you'll be the first to know!
HOW LONG DOES DELIVERY TAKE?
Made to order items may take up to 2-3 weeks to be delivered, As all items are handmade and fabric will be ordered once you have placed your order.
In stock orders will be delivered within 3-5 working days.
WHAT SHOULD I DO IF MY ORDER HASN'T ARRIVED?
Please allow up to 14 working days (don't count the weekends) for you order to arrive. If your order hasn't arrived by then, please get in touch via the contact us page using the headline - missing delivery, and we'll be in touch.
* Please note, we do not take any responsibility for orders which may become lost in the postal system.